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Terms & Conditions

Booking

  • 1. A 20% deposit is required to secure the booking via PayPal or Wire Transfer.
  • 2. The remaining 80% will be due by the end of the experience.

Cancellation Policy

  • 1. In case of notice of cancellation 30 days before the charter date, the deposit will be totally refunded.
  • 2. In case of notice of cancellation 15 days before the charter date, the 50% deposit will be retained.
  • 3. In case of notice of cancellation after 15 days preceding the charter date, the deposit will be totally retained.
  • 4. In case of no-show on the charter date, no refund will be issued.

Cancellation made by Fish&Chill

If by any reason Fish&Chill shall give notice of cancellation of the Tour you will be guaranteed by the following options:

  • - Total refund
  • - Re-schedule of the tour in a different date
  • - Voucher to be used within one year

Bad Weather Conditions

In case the sea/weather conditions shall not allow the charter service to be effectuated in safety of passengers, you will be guaranteed by the following options:

  • - Re-schedule of the charter service with different itinerary
  • - Re-schedule of the charter service in alternative date
  • - Voucher to be used within one year
  • - Total refund


Privacy Policy

Fish & Chill values your privacy. This Privacy Policy informs you in a clear and transparent way on how we deal with personal data. It is our responsibility to guarantee your privacy and to ensure that all personal information which you will give us, is dealt with in a confidential manner.

Fish & Chill complies with the General Data Protection Regulation (GDPR). This implies that:

  1. We will only process personal data that is compatible with the purpose for which the data is collected; the purposes and type of data are described in this Privacy Policy;
  2. We will explicitly ask your permission when necessary to process your personal data;
  3. We take the appropriate technical and organizational measures to ensure the safety of your personal data by meeting the requirements of the Regulation;
  4. We will not disclose any personal data to other parties, unless this is necessary in order to achieve the purposes for which the data was collected;
  5. We are aware of your rights with respect to your personal data, we will inform you about them and we will respect them. Fish & Chill is responsible for processing your personal data. In case you have any questions about this Privacy Policy, you can contact us Fish & Chill - Via S. Martino, 6 - 19016 - Monterosso al mare (SP)
Data Processing

We collect data from you directly when you fill out a form, purchase a product, or communicate with us via email or social media. We also collect data from you when you use our Website. We may collect personal data from third parties such as our payment processors, advertising networks, and/or analytics providers. Your data is stored in a secure platform. We use your personal data for processing as outlined below or a reasonably compatible purpose.

  • Usage Data. We may process data about your use of our Website and services. This may include your IP address, browser type, operating system, geographical location, page views, website navigation paths, and frequency and/or pattern of your use of our website. This data is collected through our analytics tracking systems, including Google Analytics and similar. This data is used to analyze the use of the Website, to deliver relevant content and advertising, and understand users. The legal basis for processing is our legitimate interest, namely monitoring and improving the website, marketing, and services.
  • Customer Data. We may process user data, such as name, email address, address, telephone number, language spoken and other relevant data as related to purchases of products and/or services. We process this data to supply content, products and/or services to you as well as to market other relevant goods and services to you.
  • User Data. We may process personal information you provide us for the purpose of subscribing to our email notifications, free content, and/or newsletters, as well as communication data that you send to us either through email, social media, or other posting and/or communication methods. We process this data for the purposes of communicating with you, to deliver relevant website content, and for the purposes of sending you marketing, content and/or emails. The legal basis for this process is consent or our legitimate interests, which is to grow our business and keep records which may be needed to pursue or defend a legal action.

Third parties

Your data will never be shared with unrelated third parties.

Data retention period

Personal data that we process for any purpose shall not be kept for longer than is necessary to fulfil its collection purpose or to satisfy a legal or accounting purpose. In some cases, your data by be anonymized for research purposes and used indefinitely. If your data no longer meets any of the above criteria, personal data will be deleted or otherwise disposed of in a safe and secure manner.

Data security and breach response

We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing, unauthorized access, misuse, or disclosure. Among other things, we have taken the following precautions;

Changes to this Privacy Policy

You acknowledge and agree that you have reviewed this Privacy Policy and that you will continue to review this Policy to be aware of any modifications. We reserve the right to update or change our Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Your rights to privacy

Your rights under data protection laws include the right to access, erase, correct, restrict, and/or object to our use and processing of your personal data, as well as the right to portability of the data. You have the right to confirmation as to how and where we process your data. To the extent that the legal basis for our processing consent, you have the right to withdraw at any time. We may ask you to identify yourself before we can meet the above requests.